Majoe Shea Beauty


Right of return and right of withdrawal

The following return and repentance terms do not affect your rights under applicable mandatory law.


In accordance with the Distance Sales Act, you have 14 days to cancel a product after you have received your order.

The product must be returned in unchanged condition in the original packaging undisturbed with a seal intact for health reasons so that you as a customer will receive a full refund, when returning to e-commerce, the return is paid for by the customer. This also includes that the goods must not have been damaged, soiled, washed, altered and that patches and labels are intact.

The refund will be made with the same payment method that you used at the time of purchase.

You can also visit the beauty shop Majoe Shea on Rindögatan 12 Stockholm to exercise the right of withdrawal or make a change for free. There you have the opportunity to get your money back directly in the event of an approved right of withdrawal or complaint.

The following information is needed when you return your products by sending it back to Majoe Shea Beauty:
• A copy of your email with the Order Confirmation containing your order number starting.
• The Delivery Document that came with your package, containing your Delivery Number.

Majoe Shea Beauty is not responsible for the product during the time it is sent back from you as a customer, regarding the right of withdrawal or complaint. Please note that product exchange cannot take place on Majoe Shea Beauty e-commerce, but you can instead exercise your right of withdrawal and return the item and order again.

Sending the product to Majoe Shea Beauty.
The return address is:
Rindögatan 12,
115 36 Stockholm

Contact customer service:


Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should send your product to: Rindögatan 12, 11536 Stockholm.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.