Explore Our FAQs for Natural Beauty Insights
Discover answers to your most pressing questions about our shea-based skincare, candles, and more. Dive into our FAQ section to learn about our products, shipping, returns, and workshops.
Pure Ingredients
Seamless Shipping
Easy Returns
Your Questions Answered
Welcome to our FAQ section, where we address common inquiries about our natural skincare and wellness products. We aim to provide clarity and confidence in your shopping experience with us.
Are your products 100% natural?
Yes, all our products are crafted using 100% natural ingredients, free from synthetic additives and harsh chemicals.
What is the shelf life of your shea butter and soaps?
Our shea butter and soaps have a shelf life of approximately 12 months when stored in a cool, dry place.
Where do you source your shea butter from?
We source our raw shea butter directly from sustainable cooperatives in West Africa, ensuring fair trade practices.
Do your candles contain synthetic fragrances?
No, our candles are scented with pure essential oils, offering a natural and soothing aroma.
Do your products contain preservatives or synthetic additives?
Nope! We keep our formulas clean and natural. Most of our products are preservative-free, especially those that don’t contain water (like our whipped shea butters and lip balms). For products that do require preservation — like some scrubs or soaps — we use only natural alternatives that are safe for both your skin and the planet. We never use parabens, sulfates, artificial colors, or synthetic fragrances.
🧼 Products & Ingredients
How long does delivery take?
Yes, all our products are crafted using 100% natural ingredients, free from synthetic additives and harsh chemicals.
Do you offer international shipping?
Our shea butter and soaps have a shelf life of approximately 12 months when stored in a cool, dry place.
How can I track my order?
We source our raw shea butter directly from sustainable cooperatives in West Africa, ensuring fair trade practices.
What happens if my package is delayed or lost?
Delays can happen, especially during peak seasons. If your package hasn’t arrived within 7 business days after shipping, please contact us. If the parcel is confirmed lost, we’ll either resend it or issue a refund.
Can I change or cancel my order after placing it?
Delivery typically takes 3-5 business days within Sweden and 7-10 days for international orders.
🚚 Shipping & Orders
Can I return an item if I change my mind?
Yes, all our products are crafted using 100% natural ingredients, free from synthetic additives and harsh chemicals.
What if my product arrives damaged?
Our shea butter and soaps have a shelf life of approximately 12 months when stored in a cool, dry place.
How can I track my order?
Just send us an email with your order number, reason for return, and any photos if needed. Once we’ve approved your return, we’ll send you the return address and next steps. Return shipping is paid by the customer unless the item was faulty.
How long does it take to receive my refund?
No, our candles are scented with pure essential oils, offering a natural and soothing aroma.
Can I exchange an item instead of getting a refund?
Yes, in most cases! If the item is unused and still in its original condition, you’re welcome to request an exchange.
🔁 Returns & Refunds
How do I sign up for a soap-making workshop?
Book directly on here, email us at workshop@shealife.com or DM us @majoesheabeauty. Spaces fill up quickly — we keep it small and cozy!
Can I book a private group workshop?
Yes! We offer private bookings for birthdays, bridal parties, team-building, or just-for-fun groups. Email us with your group size, preferred date, and location and we’ll plan something special for you.
Where are your workshops held?
Most workshops take place in Stockholm at cozy venues or partner studios. Occasionally, we pop up in other cities — follow us on Instagram for updates!
What’s included in the workshop price?
Your workshop ticket includes all materials, tools, and ingredients needed to create your own handmade soaps
Do I need any experience to join the workshop?
Not at all! Our workshops are designed for beginners and curious creatives alike. Whether it’s your first time working with natural ingredients or you’re a DIY lover, we guide you through each step with love and patience. It’s fun, relaxed, and perfect for anyone who enjoys hands-on learning.
🎁 Workshops & Events
Are your products safe for sensitive skin?
Yes! Our formulas are made with gentle, natural ingredients like raw shea butter, botanical oils, and essential oils. We always recommend patch testing first — especially if you have known sensitivities.
Do you offer wholesale or custom orders?
Absolutely. We love collaborating with boutiques, event planners, and other small businesses. We also offer custom scents, labels, and gift sets for weddings, baby showers, and branding events. Email us to start the convo!
How can I contact you if I have a special request?
You can always email us at majoe@shealife.com or send a DM on Instagram @majoesheabeauty. We’re happy to create something special just for you.
Are your products vegan and cruelty-free?
Yes! Most of our products are 100% vegan and all of them are cruelty-free — never tested on animals.
Do you offer gift packaging or personalized messages?
Yes, we love making gifts extra special! Just leave a note at checkout or email us after placing your order, and we’ll wrap your items in our eco-friendly gift packaging and include a handwritten message if you’d like. Perfect for birthdays, self-care gifts, or surprise deliveries!