Overview
The following return and repentance terms do not affect your rights under applicable mandatory law. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {support@shealife.com}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {support@shealife.com} and send your item to: {Verkstadsgatan 11, 117 36 Stockholm}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Majoe Shea Beauty reserves the right to: Modify or withdraw, temporarily or permanently, Majoe Shea Beauty (or any part thereof) with or without notice to you; Majoe Shea Beauty is not responsible to you or any third party for any such changes or withdrawals; and or • Change the Terms or the Delivery Terms from time to time, and by continuing to use Majoe Shea Beauty (or part thereof) after such change, you are deemed to have accepted the change. It is your responsibility to regularly check if the Terms have changed. If you do not accept changes to the Terms, you must stop using Majoe Shea Beauty immediately. • If Majoe Shea Beauty were to change these Terms, the Terms that applied at the time of your order will apply to the order. A copy of the relevant version of the Terms can be obtained via email from majoesheabeauty@gmail.com If any part of the Terms is declared illegal or unenforceable, that provision shall be deemed to have been removed from the Terms and the remaining provisions of the Terms shall continue to apply. The purchase agreement between you and us is governed by Swedish law. The International Sales Law (CISG) shall not apply. If you are a trader, a legal entity formed under public law or an estate, bankruptcy estate or similar formed under public law, the exclusive forum for disputes arising from the purchase agreement. Contact us at {support@shealife.com} for questions related to refunds and returns.