FAQs - Most Common Questions Answered
Are your products 100% natural?
Our products are made primarily with natural and naturally derived ingredients, including plant oils, botanical butters, herbs, clays and botanical extracts. We carefully select every ingredient for its quality, purpose, and safety.
What is the shelf life of your shea butter and soaps?
Because our products are handcrafted with different combinations of natural oils, butters, and botanical ingredients, the shelf life can vary from product to product. Always follow the information provided on the individual product packaging.
Where do you source your shea butter from?
Our shea butter is sourced from West Africa, primarily Ghana and Sierra Leone, where shea butter has been traditionally produced and used for generations.
Do your candles contain synthetic fragrances?
Our candles are scented with carefully selected fragrance blends, which may include fragrance oils, essential oils, or a combination of both depending on the scent.
Do your products contain preservatives or synthetic additives?
Our products are made primarily with natural and naturally derived ingredients, including plant oils, botanical butters, herbs, clays and extracts.
Some formulations require cosmetic-grade preservatives or other functional ingredients to keep the product safe, stable and performing as intended—particularly products that contain water. Water-free products often require little or no conventional preservative system.
🧼 Products
Are your products safe for sensitive skin?
Many of our products are formulated with gentle, nourishing ingredients and may be suitable for sensitive skin. However, every skin type is different, and some products contain essential oils, fragrances, botanical extracts, or other ingredients that sensitive skin may react to. We always recommend patch testing first — especially if you have known sensitivities.
Do you offer wholesale or custom orders?
Yes! We offer wholesale and custom orders for selected Shealife products and would love to hear from retailers, businesses, event organisers or anyone looking for something a little more tailored.
Wholesale and custom orders are subject to product availability, quantities and production time, as our products are handcrafted in small batches.
For wholesale enquiries, please contact us with details about your business and the products you’re interested in, and we’ll be happy to discuss the possibilities.
Email: wholesale@shealife.com
How can I contact you if I have a special request?
You can always email us at support@shealife.com
We’d love to hear from you! If you have a special request, custom order, gifting enquiry or something unique in mind, simply get in touch and tell us a little about what you’re looking for.
As our products are handcrafted in small batches, special requests are subject to availability, quantity and production time, but we’ll always do our best to explore what’s possible.
Are your products vegan and cruelty-free?
All Shealife products are cruelty-free, and we never test our finished products on animals.
We also offer a growing selection of vegan products, made without animal-derived ingredients. However, not every product is vegan, as some of our formulations contain ingredients such as beeswax, honey, goat milk or silk-derived ingredients.
Do you offer gift packaging or personalized messages?
Yes, we love making gifts extra special! Just leave a note at checkout or email us after placing your order, and we’ll wrap your items in our eco-friendly gift packaging and include a handwritten message if you'd like. Perfect for birthdays, self-care gifts, or surprise deliveries!
🫶 General Questions
How long does delivery take?
Orders are normally processed within 1–3 business days. Once your order has been dispatched, delivery within Sweden usually takes approximately 2–5 business days.
As many of our products are handcrafted in small batches, processing times may occasionally be slightly longer during busy periods. You’ll receive shipping information once your order is on its way.
Please note that delivery times are estimates and may be affected by weekends, public holidays or carrier delays.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping costs and available delivery options are calculated based on your destination and will be shown at checkout.
International delivery times may vary. Customers outside Sweden may be responsible for any applicable customs duties, taxes, or import fees required by their destination country.
For more details, visit our shipping and delivery page
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation with tracking information where tracking is available for your selected delivery method.
Simply follow the tracking link to see the latest updates on your parcel and estimated delivery.
If you haven’t received your tracking information or have questions about your delivery, please contact us at support@shealife.com with your order number, and we’ll be happy to help.
What happens if my package is delayed or lost?
If your package is delayed, we recommend checking your tracking information first, as delivery updates may occasionally take a little time to appear.
If your order is significantly delayed, appears to be lost, or hasn’t arrived within the expected delivery timeframe, please contact us, and we’ll help investigate the shipment with the delivery carrier.
When contacting us, please include your order number and any relevant tracking information so we can assist you as quickly as possible.
Email: support@shealife.com
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We’ll do our best to accommodate your request, but once your order has been processed, packed, or dispatched, we may no longer be able to make changes or cancel it.
🚚 Shipping & Orders
Can I return an item if I change my mind?
Yes. You have the right to change your mind and request a return within 14 days of receiving your order.
For hygiene and safety reasons, cosmetics and skincare products must be unused, unopened, and in their original condition. If a product has been opened or its hygiene seal has been broken, the right of withdrawal may no longer apply.
Please contact us within the 14-day period before returning your order, and we’ll provide you with the return instructions.
Unless the product is faulty or we have made an error with your order, the customer is responsible for the return shipping cost.
Email: support@shealife.com
What if my product arrives damaged?
If your order arrives damaged, please contact us as soon as possible so we can help resolve the issue.
Please include your order number, a brief description of the damage, and clear photos of both the damaged product and the packaging it arrived in. This helps us assess what happened and handle your claim quickly.
Once we’ve reviewed the information, we’ll arrange an appropriate solution, such as a replacement or refund, depending on the circumstances.
Please keep the damaged product and its packaging until we have reviewed your claim.
Email: support@shealife.com
How can I track my order?
Once your order has been dispatched, you’ll receive a shipping confirmation with your tracking information where tracking is available for your chosen delivery method.
Simply follow the tracking link to see the latest updates on your parcel and its estimated delivery.
If you haven’t received your tracking information or need help locating your order, please contact us and include your order number so we can assist you.
Email: support@shealife.com
How long does it take to receive my refund?
Once your return has been received and approved, we’ll process your refund using the same payment method you used for your purchase.
Refunds are normally processed within 14 days after we have received your returned item, or after you have provided proof that the item has been sent back.
Once the refund has been issued, it may take a few additional business days to appear in your account, depending on your bank or payment provider.
We’ll send you a confirmation once your refund has been processed.
Can I exchange an item instead of getting a refund?
Yes, in most cases! If the item is unused, unopened and in its original condition, you’re welcome to request an exchange within 14 days of receiving your order.
Please contact us before returning the item so we can confirm the exchange and provide you with the correct return instructions. Exchanges are subject to product availability.
If the product you would like is unavailable, we can arrange a refund instead.
For hygiene and safety reasons, opened or used cosmetic and skincare products cannot be exchanged where the applicable hygiene exception applies.
Email: support@shealife.com