Terms and Conditions
General Guidelines
Please read these Terms and Conditions carefully before using SheaLife or placing an order. These Terms and Conditions apply to your use of shealife.com and purchases made through the website. We prioritize your rights and our responsibilities to ensure a fair and transparent relationship.
These Terms and Conditions apply between you as the customer and Majoe Shea Beauty AB (Corporate Identity Number 559281-9014), referred to as “Majoe Shea Beauty”, “SheaLife”, “we”, “us” or “the Company”.
By using shealife.com and/or placing an order through the website, you agree to these Terms and Conditions. Please make sure that you have read and understood them before placing an order.
Orders & Purchases
You may purchase products through shealife.com that are available for sale and displayed on our website. Products purchased through SheaLife are intended for personal use by you or the person for whom you are purchasing them.
Majoe Shea Beauty AB reserves the right to refuse or cancel an order where we reasonably believe that the order is intended for unauthorised resale, where a product is no longer available, where payment cannot be authorised, or where the requirements for placing an order have not been met.
We make every reasonable effort to ensure that product information, descriptions, availability and prices displayed on shealife.com are accurate. However, information may occasionally change or contain errors, and the availability of a product at a particular time does not guarantee that it will remain available. We reserve the right to discontinue products at any time.
Placing an Order
Once you have selected the products you wish to purchase, they will be added to your shopping cart. Before completing your purchase, you will have the opportunity to review your order and correct any errors.
By submitting your order, you are placing a binding order with Majoe Shea Beauty AB and confirming that you have read and accepted these Terms and Conditions.
After your order has been submitted, we will send you an email confirming that we have received it. This Order Confirmation does not constitute acceptance of your order.
Your order is accepted when we send you confirmation that the products have been dispatched (“Delivery Confirmation”). A purchase agreement between you and Majoe Shea Beauty AB is formed when the Delivery Confirmation is sent, but no later than when you receive the products.
We may be unable to accept or process an order if:
- the product is unavailable or has been withdrawn from sale;
- payment cannot be authorised; or
- you do not meet the requirements for placing an order.
Prices & Payment
All prices displayed on shealife.com are stated in Swedish kronor (SEK) and include applicable VAT unless otherwise stated.
The price applicable to your purchase is the price displayed on the website at the time you place your order. Any applicable delivery charges will be shown separately during checkout before you complete your purchase.
Majoe Shea Beauty AB reserves the right to change prices at any time. However, price changes will not affect orders that have already been accepted.
Payment Methods
We currently accept Visa, Mastercard, Swish, Klarna, and PayPal. The payment options available for your specific order will be displayed at checkout.
Card Payments
Payments can be made using supported debit and credit cards, including Visa and Mastercard. Your payment may be subject to additional security verification by your bank or card provider.
Klarna
We offer payment options through Klarna, including invoice payment and instalment payments, where available. Klarna may carry out an eligibility or credit assessment in accordance with its own terms. The specific Klarna payment options available to you will be displayed at checkout.
When you select Klarna, your payment is also subject to Klarna's applicable terms and privacy information.
Swish
Customers with access to Swish can pay directly from their connected bank account. You will be asked to approve the payment through Swish using BankID.
PayPal
Where PayPal is selected, payment is processed through PayPal and is subject to PayPal's applicable terms and conditions.
By placing an order, you confirm that you are authorised to use the selected payment method and that the payment information provided is accurate.
Payment must be successfully authorised before your order can be processed. If payment cannot be authorised or is otherwise unsuccessful, Majoe Shea Beauty AB reserves the right not to accept or process the order.
Any refund due will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.
Delivery & Shipping
We aim to process and dispatch orders as quickly as possible. Estimated delivery times and the delivery methods available for your order will be displayed at checkout.
For orders within Sweden, delivery normally takes approximately 2–7 working days after the order has been processed and dispatched. Delivery times are estimates and may vary depending on the destination, carrier, public holidays, periods of high demand or circumstances outside our reasonable control.
Free shipping is available within Sweden on orders of 999 SEK or more. For orders below the free-shipping threshold, the applicable delivery charge will be displayed at checkout before you complete your purchase.
Delivery Methods
SheaLife works with selected delivery providers, which may include PostNord, Instabox, UPS and DHL. The delivery options available to you depend on your delivery address, order and the services available at the time of checkout.
Depending on the delivery method selected, your order may be delivered to your home, mailbox, parcel locker or a designated collection point.
The delivery method and any applicable shipping charges will be clearly displayed during checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping or delivery confirmation by email. Where tracking is available, the confirmation will include tracking information or instructions that allow you to follow the progress of your delivery.
Please ensure that the email address and delivery information provided when placing your order are correct.
International Delivery
International shipping may be available to selected destinations. Available destinations, delivery methods, estimated delivery times and shipping charges will be displayed at checkout.
Customers ordering from outside Sweden are responsible for ensuring that the products can lawfully be imported into the destination country. Where applicable, customs duties, import taxes or other local charges may be payable by the recipient and are not included in the product or shipping price unless expressly stated at checkout.
Uncollected Parcels
It is the customer's responsibility to collect a parcel within the collection period specified by the delivery provider.
If a parcel is not collected and is returned to SheaLife, we reserve the right to deduct the actual return shipping costs and an administrative fee of 150 SEK from any amount to be refunded, where permitted by applicable law.
An uncollected parcel does not automatically constitute an exercise of the right of withdrawal. If you wish to cancel your purchase, you should notify us in accordance with the withdrawal procedure set out in these Terms and Conditions.
For more information about delivery methods, shipping costs and estimated delivery times, please see our Shipping & Delivery page.
RIGHT OF WITHDRAWAL
As a consumer purchasing online, you have the right to withdraw from your purchase within 14 days without giving a reason, subject to the exceptions described below.
The withdrawal period begins on the day you, or a third party designated by you other than the carrier, receive the goods. If your order contains several products delivered separately, the withdrawal period begins when you receive the last product in the order.
To exercise your right of withdrawal, you must notify Majoe Shea Beauty AB / SheaLife of your decision to withdraw before the 14 days have expired. You can contact us using the contact details provided in these Terms and Conditions.
Your notification should clearly state that you wish to withdraw from the purchase and should include sufficient information for us to identify your order, such as your name and order number.
Returning Products After Withdrawal
After notifying us that you wish to exercise your right of withdrawal, you must return the products without undue delay and no later than 14 days from the date you notified us of your decision to withdraw.
Unless otherwise stated or required by law, you are responsible for the direct cost of returning the products.
Please package returned products carefully and retain proof of postage or other proof that the return has been sent until your return has been completed.
Cosmetics, Hygiene Products & Sealed Goods
The right of withdrawal may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons where the seal has been broken after delivery, where this exception applies under applicable consumer law.
For this reason, certain cosmetics, skincare or personal-care products may not be eligible for return once a hygiene seal or protective seal has been broken. This exception does not affect your statutory rights if a product is faulty, damaged, defective or incorrectly supplied.
For further information about returns, refunds and how to return a product, please see our Refund & Returns Policy.
How to Return a Product
Before returning a product, please contact our Customer Support team at support@shealife.com. This allows us to identify your order, provide the correct return instructions, and assist you with your return.
When contacting us, please include your full name, order number, the product(s) you wish to return, and the reason for the return, where applicable.
Once your return has been registered, we will provide you with the current return address and any relevant return instructions.
Products should be packaged securely and with reasonable care to prevent damage during transportation.
Where the return concerns a change of mind under the 14-day right of withdrawal, you are responsible for the direct cost of returning the goods unless otherwise stated or required by applicable law.
Where a product is damaged, faulty or incorrectly supplied, please contact Customer Support before returning it. We will provide appropriate instructions and, where applicable, arrange or cover the necessary return costs.
We recommend using a traceable shipping method and keeping your proof of postage and tracking information until your return has been received and your refund, replacement or other remedy has been completed.
REFUNDS
If you validly exercise your right of withdrawal, we will refund the payments covered by your withdrawal, including the cost of our standard delivery option where required by applicable law.
If you selected a more expensive delivery method than our standard delivery option, any additional delivery cost resulting from your choice may not be refundable.
We will process your refund promptly and no later than 14 days after we receive your decision to withdraw. However, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been returned, whichever occurs first.
Refunds will normally be made using the same payment method used for the original purchase, unless otherwise agreed. SheaLife will not charge you a fee for receiving the refund.
Where permitted by applicable law, we may make a deduction from the refund if the value of the goods has been reduced as a result of handling beyond what is necessary to establish their nature, characteristics and function.
DAMAGED, FAULTY OR INCORRECT PRODUCTS
We take care when preparing and packing every SheaLife order. However, if a product arrives damaged, faulty or incorrect, please contact us as soon as possible at support@shealife.com so that we can assist you.
When contacting us, please provide:
- your name and order number;
- a description of the problem;
- details of the affected product; and
- photographs of the product and packaging where appropriate.
Depending on the circumstances and your rights under applicable consumer law, we may offer a replacement, exchange, refund or other appropriate remedy.
Replacement or Exchange
If we agree that a damaged, faulty or incorrectly supplied product should be replaced, we will arrange the replacement without additional product or delivery charges to you.
We may ask you to return the original product before a replacement is sent. If a return is required because the product is damaged, faulty or incorrectly supplied, we will provide appropriate return instructions.
Refund
Where a refund is appropriate for a damaged, faulty or incorrectly supplied product, we will refund the amount due in accordance with applicable consumer law.
The refund will normally be made using the same payment method used for the original purchase, unless otherwise agreed or required by law.
Where appropriate, relevant delivery costs will also be refunded.
CANCELLING AN ORDER BEFORE DISPATCH
If you wish to cancel an order after placing it, please contact our Customer Support team as soon as possible at support@shealife.com.
Please include your:
- full name;
- order number; and
- a clear statement that you wish to cancel the order.
Before Your Order Has Been Dispatched
If we receive your cancellation request before your order has been processed and dispatched, we will make reasonable efforts to cancel it.
If the cancellation is successful and payment has already been taken, any amount due to you will normally be refunded using the same payment method used for the original purchase.
After Your Order Has Been Dispatched
Because we aim to process orders promptly, we cannot guarantee that an order can be cancelled once it has been placed.
If your order has already been dispatched when we receive your cancellation request, it may no longer be possible to stop the delivery.
In that case, you may exercise your 14-day right of withdrawal, where applicable, by following the procedure described under Right of Withdrawal and How to Return a Product in these Terms and Conditions.
Please note that simply failing to collect or accept delivery of a parcel does not automatically constitute notification that you are exercising your right of withdrawal.
PRODUCT INFORMATION & AVAILABILITY
We make every reasonable effort to ensure that the product information, descriptions, images, ingredients, prices and other information displayed on shealife.com are accurate and up to date.
However, because many SheaLife products are handcrafted in small batches, slight variations may occur between individual products. Variations in colour, shape, texture, finish or appearance may occur as part of the handmade production process and do not necessarily constitute a defect.
Product Images & Colours
We aim to display our products and their colours as accurately as reasonably possible. However, the appearance of colours may vary depending on your screen, device and display settings.
Product photographs are therefore intended to provide an accurate representation of the product, but minor differences in appearance may occur.
Ingredients
The ingredients applicable to a product are provided on the relevant product page and/or product packaging.
As formulations or supplier information may occasionally be updated, customers should always check the ingredient information provided with the product received, particularly where they have known allergies or sensitivities.
Product Availability
The availability of a product on shealife.com at a particular time does not guarantee that it will remain available.
We reserve the right to:
- discontinue a product;
- temporarily remove a product from sale;
- limit quantities available for purchase; or
- update product information where necessary.
If a product becomes unavailable after you have placed an order but before we have accepted it, we will contact you and, where payment has already been taken, arrange an appropriate refund.
Handmade Products
Because our products are handcrafted, individual items may not be completely identical. Small variations are part of the character of handmade production and make each product unique.
PROMOTIONS, DISCOUNT CODES & SPECIAL OFFERS
From time to time, SheaLife may offer discount codes, promotional offers, bundles, gifts with purchase, or other special offers through shealife.com, newsletters, social media, or selected campaigns.
Unless otherwise stated, promotions are subject to availability and may be offered for a limited period.
Discount Codes
Discount codes must be entered at checkout before the order is completed.
Unless expressly stated otherwise:
- only one discount code may be used per order;
- discount codes cannot be exchanged for cash;
- discounts cannot normally be applied retrospectively to an order that has already been placed;
- certain products, collections or offers may be excluded; and
- a discount code may have an expiry date, minimum order value or other specific conditions.
The conditions communicated with a particular promotion will apply in addition to these Terms and Conditions.
Returns of Products Purchased on Promotion
Your statutory right of withdrawal and your rights regarding faulty or incorrectly supplied products are not affected simply because an item was purchased during a promotion or with a discount code.
Where a refund is due, the refund will be based on the amount actually paid for the returned product, subject to applicable law.
If a discount code or promotional offer was used for an order that is later returned, the original discount code or offer will not automatically be reissued or reactivated, unless otherwise stated.
Gifts With Purchase
Where an order qualifies for a complimentary gift or promotional product, additional conditions may apply.
If returning products causes the original order to no longer meet the requirements of the promotion, we may ask that the complimentary gift also be returned, where appropriate and permitted by applicable law.
CHANGES TO THESE TERMS & THE WEBSITE
Majoe Shea Beauty AB may update these Terms and Conditions from time to time to reflect changes to our business, services, payment or delivery methods, applicable laws or other operational requirements.
The version of the Terms and Conditions that applies to your purchase is the version that was in effect at the time you placed your order. Changes made after an order has been placed will not retrospectively alter the terms applicable to that purchase, unless required by law.
We recommend reviewing these Terms and Conditions periodically to remain informed of any updates.
Changes to the Website
We reserve the right to update, modify, suspend or discontinue all or part of shealife.com, including products, services, features and content, where reasonably necessary.
We may also temporarily restrict access to parts of the website for maintenance, technical updates, security or circumstances outside our reasonable control.
Where possible, we will aim to minimise disruption to customers.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as separate from the remaining provisions.
The remaining provisions will continue to apply to the fullest extent permitted by law.
GOVERNING LAW & DISPUTE RESOLUTION
These Terms and Conditions and any purchase made through shealife.com are governed by Swedish law.
If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protection rights that apply to you under the laws of your country of residence.
Complaints & Disputes
If you have a complaint regarding an order, product or service, please contact our Customer Support team first at support@shealife.com. We will make reasonable efforts to resolve the matter directly with you.
If we are unable to resolve a dispute together, consumers in Sweden may refer the matter to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN), provided that the dispute meets ARN’s applicable requirements.
Majoe Shea Beauty AB will participate in dispute-resolution proceedings where required under applicable law.
A dispute may also be brought before a competent court in accordance with applicable law.
International Sales
For international purchases, any mandatory consumer rights applicable to the customer remain unaffected by these Terms and Conditions.
To the extent legally applicable, the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to purchases governed by these Terms and Conditions.
PRIVACY & PERSONAL DATA
When you visit shealife.com, create an account, place an order, or contact us, Majoe Shea Beauty AB may process personal data relating to you.
We process personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).
Personal data may be processed where necessary to:
- process and fulfil your orders;
- administer payments and refunds;
- arrange shipping and delivery;
- provide customer support;
- manage returns, complaints and other customer-service matters;
- maintain and secure our website and services; and
- comply with applicable legal obligations.
Where necessary to provide our services, personal data may be processed by or shared with relevant service providers, such as payment providers, delivery companies and technical service providers, in accordance with applicable data protection requirements.
For more information about what personal data we collect, why we process it, how long it is retained, who may receive it and your rights under applicable data protection law, please read our Privacy Policy.
CONTACT INFORMATION
These Terms and Conditions apply to purchases made through shealife.com, operated by:
Majoe Shea Beauty AB
Trading as: SheaLife
Corporate Identity Number: 559281-9014
Website: shealife.com
Customer Support
For questions regarding orders, payments, shipping, deliveries, returns, refunds, damaged or faulty products, or other customer-service matters, please contact:
Email: support@shealife.com
General Enquiries
For general enquiries that are not related to an existing order or customer-support matter, please contact:
Email: info@shealife.com
We aim to respond to enquiries as soon as reasonably possible during our normal customer-service hours.
Last updated: August 2026